Data processing terms

Last updated 9 October 2026

These terms form part of our terms of service and apply when CushyCal is operated by Everburn Studio Ltd, a company registered in England and Wales (company number 17511259), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ (“processor”) processes personal data of your clients on your behalf (you are the “controller”).

1. Scope

Subject matter: scheduling, reminders and payments for your bookings. Data: clients' names, emails, phone numbers, time zones, booking details, form answers and payment status. Duration: while your account exists, then deletion as described in our privacy policy.

2. Our commitments

  • We process client data only on your documented instructions — the way you configure and use CushyCal — unless the law requires otherwise.
  • Everyone with access is bound by confidentiality. Support access to your account is logged and you're notified.
  • We maintain appropriate security measures: encryption in transit, encrypted credentials at rest, access controls, audit logs and daily backups.
  • We help you answer clients' requests to access, correct or delete their data, and with security and impact assessments where relevant.
  • We notify you without undue delay, and within 72 hours where possible, after becoming aware of a personal data breach affecting your data.
  • On termination we delete client data as described in our privacy policy, except where the law requires us to keep it.
  • We make available the information needed to show compliance with these terms.

3. Sub-processors

You authorise these sub-processors. We'll give 14 days' notice of new ones by email, and you may object by closing your account.

ProviderPurposeLocation
Hosting and database providerRuns the application and stores data[region]
StripePayments and billingGlobal
ResendSends emailUnited States
TwilioSends text and WhatsApp messages (Pro)United States
Google, MicrosoftCalendar sync, only for calendars the host connectsGlobal
Error monitoring providerError reports (no booking content)[region]

4. International transfers

Where client data leaves the country it was collected in, we rely on appropriate safeguards such as standard contractual clauses.

5. Contact

Privacy questions and requests: privacy@cushycal.com.